Privacy Statement

This privacy statement is provided by ASSIST TECH EUROP BVAB in Belgium and applies only to the websites, applications, services, panels, and platforms from which you are accessing the statement. This privacy statement does not apply to information we may collect in other forums. Other forums might include emails, offline forums, or during receipt of information from other sources including third parties. This privacy statement also does not apply to the practices of third parties with whom we work.

From time to time we may change our privacy practices. The latest version of this privacy statement will be posted at www.cloudina.eu. This privacy statement was last updated on July 23rd 2013.

By clicking “Accept” you expressly agree that we may collect, capture, transfer and process personal data as described in this privacy statement, including sensitive data, and telecommunications identification data, e.g., email addresses. We will process your personal data, sensitive data, or other information only to the extent the processing is relevant to our services. Note that we may share data with third parties and transfer such information outside the European Economic Area (EEA) as described in this privacy statement.

By clicking “Accept” you also expressly agree that we may send you service updates, invitations to participate in other surveys, panels and market research we or our partners may be conducting, or other marketing information relating to our products, panels, surveys, and/or services by email or by other electronic means, including, if permitted by law, text messages to your mobile device if you provide a number for such device.

By clicking “Accept” you also expressly agree to the cookies used on our websites. NOTE THAT YOU CANNOT USE THE WEBSITES UNLESS YOU ACCEPT COOKIES.

Types of information we collect

Contact information. For example: name, last name, email address, physical address and  mobile phone number.

Information you share or post on our sites. For example: appointments; name, last name, picture and phone number of your contact persons.

Information about your electronic device. We may collect information about your device’s operating system and device identifier, including but not limited to UDIDs and IMEIs. We may also collect your IP and MAC address or domain. We may also collect your device’s name and type. We also collect technical data related to your device. For example, we may look at your battery status.

We may also collect information about your device’s connections. This may include your wireless and Internet service provider. We also look at your device’s performance data and user settings. This may include signal strength and connection speed. It may also include time, location, and date information.

Your location. We may use the GPS function of your device and information from cell towers and WiFi services available to your device together with your usage data to identify your location. We may also work with third parties who collect this information. 

We collect information directly from you, passively, and from third parties

We collect information directly from you. For example, we collect information from you when you register on our site or for our apps. 

We collect information from you passively. We use common collection techniques including cookies and log files. We may also use digital fingerprinting, watermarking techniques such as encoded signal detection technology, or web beacons. For example, if you put one of our apps on your smartphone, we may look at log files provided by your smartphone.

We use among others cookies to store the language the user has selected. We also use encrypted codes to identify the user.

We get information about your from third parties. For example, our empanelment vendors and panel-recruitment partners may give us information about you. We may also obtain information about you from publicly-available records.

We use your information to provide market research data, tools and services as described below

To conduct surveys.

To process and respond to your questions and requests.

To improve our sites, improve our apps, develop new apps and update our email lists.

For example, we may conduct surveys to understand the needs of our users. We may also use information to improve our products and services. This also includes looking at website usage trends. 

To communicate with you about our relationship, as permitted by law. For example, we may use your contact information to tell you about changes to this Privacy Statement. We may also contact you about your account or any agreements we have with each other.

For our legitimate business purposes. For example, we may combine, modify, translate, and use information that we receive about you from third parties with information we already have or are collecting from you to the extent such actions are relevant to the production, delivery or provision of our data, tools or services.

For marketing purposes, as permitted by law. We may send you information about us, updates and the new products or services we offer.

As otherwise permitted by law. Our use and processing of your information may vary depending on the local laws that apply to us.

We may share information with third parties

If we think we have to in order to comply with the law. For example, we will share information in response to a court order or subpoena. We may also share information if it is required by a government agency. We may also share information if it is requested by an investigatory body. We may also share information if we deem it necessary to establish and/or assert a legal defense or claim.

With third parties who perform services on our behalf. For example, we may share information with contractors, service providers or other vendors. We may also authorize them to collect information on our behalf. Some contractors, service providers and vendors may be located outside Belgium and the EEA. 

With our clients and business partners. If we provide joint services, we share information with business partners such as data aggregators or licensees. Generally, information is shared in an aggregated form without revealing your specific contact information.

In the event of a change in corporate ownership. For example, this includes if part of our business is sold to a new owner, or in the event of any reorganization or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

With affiliates, subsidiaries, and other related entities

For other reasons we may describe to you.

You have certain choices about your information

You can opt out of marketing messages. You can opt out of receiving marketing emails. To do so, follow the instructions in any marketing emails you receive. You can also opt out from us emailing you with marketing messages at info@cloudina.eu. Don’t worry; even if you have opted out of receiving marketing emails, we will be sure to send you important information about our relationship.

You can access certain information we have. Please email us at info@cloudina.eu to exercise your right of access. However, please appreciate that we may not be able to provide you all of the information we have. For example, because of our data retention and destruction practices, your information may have been destroyed or anonymized. In addition, we may be unable to provide your information where doing so would implicate personal data and other rights of others.

You can correct or rectify certain information we have. To correct or rectify information we have about you, please email us at info@cloudina.eu .

You can turn off or manage cookies and other tracking tools we use. To do so, follow the instructions in your phone, smartphone, or website browser settings. For instance, if you wish to refuse the use of cookies, see the “Help” button in your browser for detailed instructions to disable them. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. You may wish to refer to http://www.allaboutcookies.org for information on commonly used browsers.

Please be aware that if cookies are disabled, many features of our websites may not operate as intended or at all.

You can also reject certain requests that may be posed by our apps and platforms. If you do this, some of the features of our apps and platforms will not work. If you delete your cookies or use a different browser, you will need to renew your opt-out choice. You will also have to resubmit your opt-out choice if you use a different computer or a different phone. In some cases, not all of our features or apps will function properly or at all if you turn off tracking.

You can choose not to provide us with information. However, if you do not provide it, we may not be able to fulfill your request and you will not be able to use our website and/or app. You can stop all collection of information by any of our apps by uninstalling the app. You may use the standard uninstall processes that may be available as part of your device or via the application marketplace or network.

We may store and/or process information outside of Belgium and the EEA

Information subject to this privacy statement is controlled by ASSIST TECH EUROPE BVBA, located at Haspelstraat 27, 9000 Ghent, Belgium.

Note that certain of our sites and servers may be operated by affiliates, partners, vendors, service providers or contractors located in other EEA countries, as well as other countries including Australia, Canada, China, and the United States. By using our websites or apps, and by giving us your information, you expressly consent to your data being transferred to these countries. You should understand that these countries’ laws may be different from applicable Belgian data protection laws.

We use standard security measures

We use standard security measures on our websites and apps. We cannot promise that the technical, administrative and physical controls you choose to use or that have been applied to your device may ensure that your information will remain secure. We cannot promise that the presence of third party apps on your device or the interaction of our apps with third party apps will not compromise the technical, administrative and physical controls. The Internet is a public place and accessing it with your device may also make it publicly-accessible. We cannot promise that your information will remain secure. We encourage you to use caution when sharing information. Please choose secure passwords and do not share your passwords with other people.

This app may include links to third party apps or services we do not control

Our websites, communications, emails, surveys, or messages may contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This privacy statement does not apply to the information practices of that website.

Feel free to contact us if you have more questions

If you have questions or want to make any requests regarding the processing of your information, you can reach us by email at info@cloudina.eu , or you can write to us at:

ATE BVBA
Haspelstraat 27
9000 Ghent
Belgium

Please include the reason for your contact, and your email address, name, physical address, and telephone number when you contact us. This helps us handle your request correctly.